Frequently Asked Questions

Your common problems and questions should be answered below. If your query is not covered on this page please contact us for further assistance.

General

Who are you?
We are a Golf Shop that has been trading since 1990, based at a golf club. You are more than welcome to call in and visit us.

How can we contact you?
You can contact us by telephone on 020 897 7388 or by email sales@thegolfshop.org.

Where are you based?
We are based at Fulwell Golf Club, Wellington Road, Hampton Hill, Middlesex TW12 1JY.

How do we know that your products are not fake?
Good question as there are a lot of fake products around. We only stock products bought direct from the manufactures we do not sell imported products; therefore we are able to offer a guarantee on our products.

Why are your prices not as cheap as some internet shops?
We operate a fair price policy. Every retailer has loss leading offers from time to time, us included. We guarantee to offer a fair price all of the time but cannot guarantee to be the cheapest all of the time.

Can I reserve out of stock items?
If an item is out of stock and we know for certain that more stock will soon become available we will then enable the item to be pre ordered. Please check our website and email regularly for any updates on out of stock items.

Delivery

What is the charge for delivery?
There is no charge on orders over £50, under £50 delivery to the UK will be £4.99. This will guarantee delivery within 7 working days (but normally quicker) if you require the item any quicker then please contact us and we will source a quicker service for you and let you know the cost.

What is the timescale for standard delivery?
If the items are in stock it is reasonable to expect your order within 7 working days. If you have not received your order in this time please expect an email from us or you can contact us on 020 897 7388. When we dispatch goods we send an email out to let you know that it has left us.

Can you deliver outside of the UK?
Yes we ship to Europe, US, Canada and the Rest of the World. Please email us for delivery options and charges before placing your order.

Can I have my order delivered to an alternative address (i.e. different from invoice address)?
I'm sorry all goods have to be delivered to the invoice address to stop card fraud.

Returns & Exchanges

How long do I have to return unwanted items?
Please return your unwanted items within 14 days of dispatch. All return items should be in the same condition as when they were purchased with the original packaging and tags. This means that the items are unworn, unmarked and in a resalable condition (i.e. in original form). The returns postage charges are paid for by the customer.

Do you send my replacement item before I have returned the original order?
No, we need to receive the original order back in its presale condition before any alternatives can be dispatched.

Can I return my order to your store?
Yes, please take the items and your order details into the store. The store will be able to process an exchange. Any refunds will be accepted however the refund will take up to 10 working days of receipt to appear on your card as we have to refund via the initial payment method which is online. A refund email will be sent once this has been processed.

Refunds

I have returned my order but have not yet received my refund?
When returning your order we suggest that you send it first class standard recorded mail. Please track this item through your postage provider to see if it has been delivered. Refunds can take up to 10 working days to process from the returns department receiving the item. Alternatively you can contact sales@thegolfshop.org with your order number and enquiry.

I have returned my order but have not received a refund for the postage?
We do not issue a refund for postage on unwanted items, postage refund will only be issued on faulty goods.

If I give you my email address how many emails will you send me and do you sell on postage and email addresses?
We will send out a newsletter every other month which hopefully will have products that you are interested in. We will not sell addresses to any company. If you want to unsubscribe at anytime then please let us know.

The Golf Shop - top quality golf equipment, clothing and accessories